How to Get the Most from the MD Customer Portal
The MD team is constantly updating the guides and tips available in our customer portal. Read on to learn how to navigate the platform efficiently and make the most of its features.
Getting Started at https://servicedesk.mdcms.ch/
Unlock the Power of MD Wiki
Get Access to Service Desk
If you don’t have a login yet, no worries! Simply request access through this link, and you’ll be all set to explore the MD Wiki in no time.
Dive into Knowledge with Ease
Whether you’re looking for Knowledge Guides, Quick Tips, or Downloads, the MD Wiki offers a treasure trove of information to enhance your skills and solve problems quickly. Start browsing and unlock new insights!
Familiarize Yourself with the Layout
Spend a few moments exploring the layout of the Wiki. Get to know the main dashboard, search features, and navigation menus. This will help you find exactly what you need, faster and more efficiently.
Efficient Navigation
Use the Search Bar
The search bar is your best friend when looking for specific information. Use keywords related to your query to find relevant articles quickly.
Bookmark Useful Pages
Save pages that you frequently reference by bookmarking them. This will allow you quick access without having to search each time.
Maximizing Utility
The Wiki is routinely updated with information and features. Please review the current options available.
- Downloads Download Midrange Dynamics latest products.
- Product Manuals Documentation for installation, configuration & reference details.
- Build Notes Details about enhancements and fixes for all product builds.
- Knowledge Guides Documentation that describes the steps required to complete a specific task.
- Quick Tips Quick Tips for all Midrange Dynamics products.
- MDChange REST API Gives you an API Catalogue for REST API Resources currently published in an active version of MDCMS.
Support and Troubleshooting
Contact Support
If you encounter any issues that are not covered in the Wiki or need help with something specific, open a support ticket at https://servicedesk.mdcms.ch to get in touch with a representative.
This guide is just a starting point. The Midrange Dynamics Wiki is a powerful tool designed to enhance your workflow and productivity. Continue to explore its features and unlock its full potential.
Did you search for a tip unsuccessfully? Please let us know as we are adding new information all the time!
Denise Walstead
Professional Services Project Manager
Denise has over 20 years of experience in delivering successful solutions on IBM i and has been with Midrange Dynamics North America for the last seven years. During this time, she has worked with many customers in many industries ranging from banks, health care, retail, government, and logistics. She specializes in project management, regulatory obligations, SDLC and ALM, and change management. She takes great pleasure in delivering successful customer solutions to clients around the globe!